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Eye On A.I.

Eye on A.I. tracks new developments in artificial intelligence research, hosted by longtime New York Times journalist Craig S. Smith. In each episode, Craig will discuss aspects of AI with some of the people making a difference in the space, putting incremental advances into a broader context. AI is about to change your world, so pay attention.

Sep 13, 2023

This episode is sponsored by MindStudio by YouAi. MindStudio is the best way to build an AI business. Start driving some serious revenue before everyone else. Mind Studio allows you to use conversational language to program incredibly powerful AI tools. No coding knowledge is needed to start your AI business.

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On episode #138 of Eye on AI. Craig Smith sits down with Dan O'Connell, the Chief AI and Strategy Officer at Dialpad and a seasoned expert in the world of AI-driven business communications. 

Check out Dialpad-

Currently serving as a member of Dialpad's Board of Directors, Dan's impressive career includes leadership roles at TalkIQ, AdRoll, and an 8-year stint at Google in key sales positions. 

During our conversation, Dan takes us through Dialpad's AI-driven transformation of business communication. We explore the power of natural language processing, speech recognition, and large language models, enabling real-time transcription, call summaries, sentiment analysis, and virtual agents.

We also delve into the significance of sentiment analysis and the role of context, alongside debates on third-party APIs versus proprietary models, AI's unpredictability, and domain-specific model economics.

Our exploration continues with AI's impact on CRM, generative AI's insights, chatbot evolution, and cost-effective AI management.

Tune in to explore AIs impact on modern day business communication.


Dan O’Connell’s LinkedIn:

Craig Smith Twitter:

Eye on A.I. Twitter:


(00:00) Preview and Introduction

(01:33) Mind Studio by YouAI

(03:46) Artificial Intelligence in Business Communications

(10:54) Building Sentiment Analysis and Custom Models

(19:35) Managing Costs and using AI in Business

(23:47) AI Disrupts CRM Market?

(30:56) Mind Studio by YouAI